Leave and Benefits Specialist

Company: Lendmark Financial Services, LLC
Location: Lawrenceville
Posted on: May 29, 2023

Job Description:

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been "Success is the only option."
Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.GENERAL SUMMARY:The Leave and Benefits Specialist will be responsible for administration of the company's benefits programs to include leaves of absences under FMLA, Military, ADA, STD, LTD and Workers Compensation. This role will evaluate Lendmark's disability and leaves of absence programs and suggest policy and practice revisions as needed. This role is an integral part of the Total Rewards team and will collaborate with Payroll and our third-party administrators to ensure employees are paid accurately while on leave of absence and ensure the efficient administration and timely resolution of a variety of employee questions and issues. -This role provides outreach and guidance to all employees to ensure they have the information necessary to support a positive leave of absence experience. This role will provide exemplary customer service and assistance to Lendmark employees, managers, and Human Resources Business Partners by counseling all parties on various benefits programs, leave policies, practices and procedures as needed and ensure compliance with state and federal laws and regulations including FMLA, ADAAA, and HIPPA.
MAJOR DUTIES/RESPONSIBILITIES:Leave Management Core Responsibilities & Duties: (50%)

• Hands-on responsibility for day-to-day administration of all employee leave of absence programs, including FMLA, STD, LTD, ADA, and Worker's Compensation Claims
• Serves as liaison between the company, third-party administrators Aflac and Chubb, employees, managers, and the Human Resources Business Partner team to manage all accommodations and personal leave requests (end-to-end).
• Uses prior experience and understanding of best practices and applicable laws to closely monitor process.
• Scrutinizes the effectiveness of the company disability and leave process on an ongoing basis to determine more efficient ways to handle.
• Serves as primary contact for employees, HRBP team, Benefits, Payroll, Managers and third-party vendors on all leave policies and procedures.
• Maintains communication with employees on leave to facilitate smooth departure and timely return to work; relays communication to leave employees, managers, HR Business Partners, and Payroll during leave as needed.
• Tracks all leave of absence claims, claim updates, and return to work notices.
• Tracks and stores documentation related to LOAs, disability claims, workers comp, and accommodation requests.
• Facilitates other leave requests, which may include accommodation requests under the ADA. Personal leaves etc. and documents personal leave requests and works with HR Business Partners on approvals/denials and communications.
• Facilitates and provides guidance to employees on Worker's compensation claim process and filing.
• Develops and delivers training materials and programs to educate managers and employees on LOA, short term disability, long term disability and accommodations process.
• Consults with, Sr. Manager, Compensation & Benefits, HRBP Team and legal on complex issues.
• Ensures leave cases are administered in accordance with applicable state and federal laws and regulations including FMLA, ADAAA, and HIPPA.
• Updates Leave of Absence status, return to work and unpaid time in Workday.
• Conducts regular data audits to ensure Workday and vendor partner systems reflect accurate employee status information.
• Apply metrics to gather and analyze data that can be used to inform about LOA trends and to improve management of LOAs.
• Perform other leave of absence related responsibilities/activities as assigned.Benefits Administration Core Responsibilities & Duties: (50%)
  • Supports in the administration of various employee benefit programs including group health, flexible spending accounts, health reimbursement accounts, dental, vision, accident, disability, life insurance and 401(k).
  • Serves as back up to support with reconciling and ensuring timely payment of monthly group insurance premium invoices.
  • Serves as back up to assist in monitoring the benefit departments email box and responding to employee benefits related questions and issues.
  • Supports benefits team with helping employees understand benefit options available.
  • Supports benefits team with annual open enrollment process.
  • Support benefits team with other benefits related responsibilities/activities as assigned.
    REQUIRED REQUIREMENTS:
    • Bachelor's Degree and 3+ years Leave Administration experience.
    • Minimum 3 years demonstrated benefits administration experience supporting multiple aspects of benefits administration functions.
    • Knowledge of laws, rules and regulations related to workers' compensation.
    • Knowledge of leave laws (FMLA, ADA, HIPPA, etc.).
    • Expertise in all applicable LOA/Disability/Accommodation-related laws within the US.
    • Experience managing a high-volume of cases providing expert consultation to managers, employees, and HR Business Partners regarding; reasonable medical accommodations, LOAs, short-term disability programs, long-term disability programs and return from leave with complex accommodations.
    • Familiarity with state and federal regulations related to certain benefit programs (i.e., ERISA, COBRA, IRS section 125).
    • Ability to maintain confidentiality of records and information.
    • Excellent communication skills and attention to detail to provide prompt, accurate responses.
    • Ability to work with a broad team in a collaborative manner.
    • Proven ability to provide a superior customer experience.
    • Ability to manage multiple projects at the same time, and comfortable in fast paced environment.
    • Strong conceptual and problem-solving skills to evaluate problems and apply knowledge to identify appropriate solutions; ability to resolve issues effectively and efficiently.
    • Self-starter with ability to work independently.
    • Microsoft Office, Excellent Excel (Pivots and VLOOKUPs) and Word skills
      PERFERRED BUT NOT REQUIRED
      • SHRM, PHR, or CEBS designation
      • HR Generalist experience
      • Workday and Workday Absence Management experience
        WORKING CONDITIONS:
        • Primarily located in office environment (Gwinnett)
        • Travel: -Less than 10%
          
          If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!

Keywords: Lendmark Financial Services, LLC, Roswell , Leave and Benefits Specialist, Other , Lawrenceville, Georgia