Desktop Support Specialist (Tier 2)
Company: Akkodis
Location: Alpharetta
Posted on: April 22, 2024
Job Description:
Akkodis is partnering with one of the leading HVAC service
providers to hire a Desktop Support Specialist (Tier 2).
Responsibilities include handling first and second-level support of
service requests related to all technology including but not
limited to workstations, mobile devices, servers, printers, and
networks, along with vendor-specific hardware and software.What
you'll do:
- Maintain notification systems to respond to and triage incoming
first and second-level incident support issues, and escalate to
advanced IT support, as needed.
- Provide desktop support, infrastructure support of LAN/WAN, and
wireless network systems for onsite end-users, other offices, and
remote end-users.
- Create and modify support documentation to improve processes
and procedures.What you'll bring:
- 2 years of experience working in a Windows environment.
- 2 years of experience in provisioning and de-provisioning
Active Directory, and O365.
- Excellent written and verbal communication skills, including
the ability to explain technical details to non-technical
end-users.
- Experience in creating and modifying support documentation to
improve processes and procedures.C2C or Sponsorship is not
available for this role.Equal Opportunity
Employer/Veterans/DisabledBenefit offerings available for our
associates include medical, dental, vision, life insurance,
short-term disability, additional voluntary benefits, EAP program,
commuter benefits and a 401K plan. Our benefit offerings provide
employees the flexibility to choose the type of coverage that meets
their individual needs. In addition, our associates may be eligible
for paid leave including Paid Sick Leave or any other paid leave
required by Federal, State, or local law, as well as Holiday pay
where applicable.To read our Candidate Privacy Information
Statement, which explains how we will use your information, please
visit The Company will consider qualified applicants with arrest
and conviction records.
Keywords: Akkodis, Roswell , Desktop Support Specialist (Tier 2), Other , Alpharetta, Georgia
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