Customer Service Representative Transportation Brokerage Industry

Company: Volume Logistics LLC
Location: Suwanee
Posted on: April 9, 2021

Job Description:

Customer Service Representative Transportation Brokerage Industry

At Volume Logistics LLC, you receive much more than a standard logistics company. We are committed to providing exceptional TL and LTL services through various modes of transportation: Dry Van, Temp Control, Flatbed, Expedited and Intermodal throughout the continental United States, Canada and Mexico.

The Customer Service Representative is responsible for acting as the liaison between Volume Logistics and it s customers by providing transportation solutions for their operational opportunities. The CSR will help in the setting of his/her sales goals to help assist reaching overall company sales plan goals. The CSR will be responsible for building relationships with new and existing customers to include the processing of new account information, setting up billing profiles and coordinating the overall onboarding processes. The CSR will be held accountable for making daily calls on existing and potential accounts along with constant monitoring of customer load tender boards. CSR will also update company databases during any customer process changes or pricing awards.

Major Duties and Responsibilities

• Provide outstanding, friendly service through daily communication with both internal and external customers
  
• Ensure smooth and timely processes
  
• Ensure accurate and timely data entry into our operational system
  
• Track and Trace a particular load for a customer
  
• Ensure accurate customer billing information
  
• Interact with customers in arranging their shipments to meet customers service standards
  
• Contribute and maintain good relationships with internal and external customers
  
• Ensure compliance to regulations at all times
  
• Network communications, timely responses to emails and requests
  
  Qualifications
  
  • 6 months to 1-year related Customer Service experience and/or training; or equivalent combination of education and experience
    
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
    
  • Basic understanding of transportation terminology and processes a plus
    
  • Pro-active, strong organizational skills
    
  • Proficiency in the following software products: MS Office Outlook, Word, Excel
    
  • Fluent in English
    
    This is a salary-based position, with incentives. Come join our incredible team and make a difference!
    

Keywords: Volume Logistics LLC, Roswell , Customer Service Representative Transportation Brokerage Industry, Professions , Suwanee, Georgia