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Help Desk Technician

Company: Hire Dynamics
Location: Duluth
Posted on: April 11, 2021

Job Description:

Hire Dynamics, the Southeast's premiere staffing agency, is looking for a Help Desk Technician to join its team. As a Help Desk Technician, you are responsible for providing computer, software, and telecommunications support to staff, communicating with outside providers, and troubleshooting a wide variety of issues on a day to day basis. Responsibilities:

  • Provide computer, software, and telecommunications support to staff employees.
  • Configure new and existing computer equipment.
  • Set up new user accounts and deactivate users when needed.
  • Provide onsite support at branch locations when necessary.
  • Troubleshoot printing issues with a variety of Multifunction devices.
  • Perform Office 365 adds, moves, changes.
  • Update all tickets with steps for resolution and upload to the user knowledge base when appropriate.
  • Some travel will be required when branch office visits are necessary.Qualifications:
    • High School Diploma or equivalent required.
    • One to two years' experience in supporting systems and technology users with various problems and issues.
    • Knowledge of Windows 10, PC and Printer setup and troubleshooting.
    • Basic knowledge of networking and networking systems.
    • Ability to install various software programs and tools for end users.
    • Good Team Player, Interpersonal Motivation & able to meet strict deadlines.
    • Ability to read, understand, and follow oral and written instructions.
    • Attention to detail a must.
    • Must possess excellent communication and customer service skills.
    • Understanding of various support tools, techniques and how to provide IT support.
    • Advanced working knowledge of personal computers and basic networking skills to include past and present software packages.Preferred Requirements:
      • Bachelor's degreepreferred.
      • End user application support experience ishighly desirable.
      • IT certification(s) A+, Network + certification or Microsoft MCDST arehighly desirable.

Keywords: Hire Dynamics, Roswell , Help Desk Technician, Professions , Duluth, Georgia

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