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Service Desk Technician

Company: IDR, Inc.
Location: Roswell
Posted on: May 6, 2021

Job Description:

Service Desk TechnicianIDR's client is looking for an IT Service Desk Technician in the Alpharetta/Roswell area to join their team and provide exceptional customer support & perform technical troubleshooting and issues resolution for their internal clients.Responsibilities of the Service Desk Technician:

  • Install & support of computers, laptops, tablets, and thin-clients
  • Utilize ServiceNow ticketing system & test QA tickets
  • Install & support of printers, scanners, fax, as well as MS Office and Land FX applications
  • Troubleshoot in a Citrix environment & manage file share permissions in a Windows environment
  • Manage IT equipment/hardware and software inventory
  • Administer Airwatch MDM solution & manage accounts in AD and Exchange
  • Create & maintain images for computers, laptops, and thin-clients
  • Utilize Dynatrace & PRTG for network connectivityQualifications of the Service Desk Technician:
    • 3+ Years of Technical Support experience
    • Extensive hands on experience with computer hardware & software
    • Strong knowledge of telecom, networking & VPN solutions
    • Strong knowledge & experience with thin-clients & Citrix infrastructure
    • Exceptional Customer Service Skills
    • Associate's degree or equivalent work experience
    • Ability to work every 3rd--Saturday on a rotational basis
    • Flexibility to work different shiftsWhat's In It for You?
      • Enjoy extremely competitive compensation and benefits package
      • Enjoy true work/life balance
      • Join an extremely secure & fast growing organization
      • Advance your career by joining an organization that believes in promoting from withinWhy IDR?
        • 20+ Years of Proven Industry Experience in 4 major markets
        • Employee Stock Ownership Program
        • Dedicated Engagement Manager who is committed to you and your success
        • Medical, Dental, Vision, and Life Insurance
        • ClearlyRated's Best of Staffing-- Client and Talent Award winner 8 years in a row

Keywords: IDR, Inc., Roswell , Service Desk Technician, Professions , Roswell, Georgia

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