Helpdesk Technician - Tier 1

Company: US Auto Sales
Location: Duluth
Posted on: May 6, 2021

Job Description:

--The Remote Store Support - I is responsible for troubleshooting and resolving helpdesk tickets for all USAuto Sales locations. The incumbent will be responsible for managing a call queue and responding to issues in a timely manner.

• Manages the helpdesk queue of tickets and attempts to resolve issues remotely using required IT tools.
• Escalates complex issues to Tier 2 support and/or Lead when unable to resolve.
• Plans, installs, and supports new PCs at--US Auto Corporate location.
• Manages the IT Dashboard and troubleshoots any virus, system, or patch management issue.
• Perform other duties as assigned.--Required:
  • High School Diploma/GED
  • 1-2 years of experience in customer service setting
  • Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook
  • Ability to analyze technical documents and procedures
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to solve practical problems
  • Exceptional verbal and written communication skills--Preferred:
    • Some college work----We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability.-- We are committed to a drug-free workplace.-- All qualified applicants are subject to a drug screening prior to employment.

Keywords: US Auto Sales, Roswell , Helpdesk Technician - Tier 1, Professions , Duluth, Georgia