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Network Analyst

Company: LanceSoft Inc
Location: Lawrenceville
Posted on: November 24, 2022

Job Description:

Position Description:
This position is responsible for providing Audio & Video technical support to County facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, and Google meeting applications.

Minimum Qualifications:

Three years of professional level analyst and systems experience in a large-scale Information Technology environment.
Minimum of two years of experience working with Audio/Video, Webex Systems, Zoom, and Google meeting Apps.
Previous experience working as an AV technician.

Preferred Experience:

Experience working in a Cisco network/Telecomm Environment preferred
Experience working with Avaya, Siemens, and/or Rolm systems is a plus
Telecommunications systems administration principles
Provide customer support for AV systems such as Cisco Telepresence endpoints, projectors, TVs, video matrix systems, Crestron systems, and audio systems.
Previous experience working as an AV technician.
Experience with creating/modifying macros for Cisco Telepresence endpoints and Crestron -is a plus.
Provide customer service
Repair and perform preventative maintenance on systems
Maintain records and prepare reports


Provides technical support to County employees using various telecommunications and network systems.
Provides technical support to County employees using Cisco telepresence endpoints, projectors, microphones, video monitors, video matrix systems, and audio equipment.
Coordinating with vendors and customers for AV installations or service break-fix.
Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
Monitors and ensures systems meet business and performance needs.
The individual will be required to be on-call after hours, on weekends, and on holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members. Perform configuration changes as required; advance level troubleshooting.
Technical implementation of telecommunications and network infrastructures.
Troubleshoot technical problems with the critical systems, servers, and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems.
Responds to system emergencies as required.
Performs other duties of a similar nature or level

Keywords: LanceSoft Inc, Roswell , Network Analyst, Professions , Lawrenceville, Georgia

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