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Supply Chain Coordinator I

Company: Arclin
Location: Roswell
Posted on: November 24, 2022

Job Description:

Supply Chain Coordinator I Job, Roswell, GA

Arclin USA is currently seeking a Supply Chain Coordinator I for our Roswell, GA location. Reporting into the Supply Chain Manager, this role is responsible for acting as a liaison between customers and the company. This will be accomplished by utilizing excellent, in-depth knowledge of customer and company's products, policies, systems and supply chains. The incumbent will work closely with manufacturing, distribution, supply planning and sales to ensure achievement of "Customer Delight" objectives.

Supply Chain Coordinator I Job Responsibilities:

* Process customer orders received by phone, fax, mail, e-mail, and EDI
* Monitor orders and production schedules to ensure timely delivery
* Maintain welcoming and responsive rapport with customers to ensure positive experience with the company
* Provide timely and accurate information to incoming customer order status and product knowledge requests
* Oversee processing of customer order status and product knowledge requests
* Process customer returns according to established department policies and procedures, working closely with the Credit Department
* Submit and verify accuracy of customer data in ERP system
* Perform first level problem solving to best meet customer's needs with least impact to company profit margin
* Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary
* Partner with Sales Representatives and Supply Planning teams to meet and exceed customer's service expectations

Supply Chain Coordinator I Job Qualifications:

* Bachelor's degree in Supply Chain Management, Business Management, or other related field
* 0-3 years of customer service/supply chain experience required, preferably in a manufacturing environment
* Ability to communicate clearly and professionally
* Ability to successfully influence leadership
* Strong decision making and analytical skills
* Solid attention to detail, thoroughness and sense of urgency
* Commitment to company values
* Computer proficiency (MS Office Suite, & JD Edwards)
* Ability to work independently and within a team environment
* Ability to multi-task in a fast paced environment

Qualifications

Education

Required

Bachelors or better in Supply Chain Management or related field.

Experience

Required

Less than 3 years: Supply Chain Customer Service experience required, preferably in a manufacturing environment. Recent College Grads with degrees focused on Supply Chain will also be considered

Job Type: Full-time

Pay: $41,000.00 - $61,400.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* 10 hour shift

Ability to commute/relocate:
* Roswell, GA 30076: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Manufacturing: 1 year (Preferred)
* Microsoft Excel: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Arclin, Roswell , Supply Chain Coordinator I, Professions , Roswell, Georgia

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