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Customer Service Agent

Company: Asbury Corporate Office
Location: Roswell
Posted on: September 4, 2020

Job Description:

***The ideal candidate will pride themselves in outstanding customer service. The ideal individual will have a general background in retail, sales, BDC, receptionist or call center experience.***--***Weekends required***--***Apply Today***--As a Customer Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Customer Service Agent,--who will help us redefine the car-buying experience.----In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!Competitive weekly pay401k plans with company matching for most full-time and part-time team membersHealth care - medical, dental and vision insurance plansZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech's, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)Tax-free flexible spending accountsLife Insurance ($30,000 complimentary), short-term and long-term disability plansPaid holidays and PTO (up to 28 days depending on length of employment service and position)Stock Equity Grant program for high performance--(select front-line team members eligible!)Employee discounts on service and cars Up to 8 weeks paid pregnancy disability leave program Career Path tool to assist in career developmentScholarship program for employees, their parents, and their dependentsOpportunities to join our community service initiativesRecognition program with opportunity to earn credit on Amazon.com Employee referral program with bonus opportunities--Why Asbury?--Asbury offers the advantages only a major dealer group can. With more than 25,000 available vehicles in stock to sell, 500+ cars sold and 4,500+ vehicles serviced daily, 8,000 team members and 8 million customers, we are one of the largest Fortune 500 franchised auto retailers in the United States. Asbury operates more than 80 dealerships across the country-- which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Asbury an industry leader. To find out more, visit us at: www.asburycareers.com. --Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.Must be able and willing to receive a high amount of inbound callsPartner with the service department to schedule vehicle service appointmentsGreet customers and provide information--on shuttle schedule if neededContact and communicate with customers to identify automotive service needsFollow all dealership processes and procedures, high frequency of contact with customersThorough documentation of all contacts within the customer management systemComplete internet lead management service work plans on a daily basisAnswer all calls in a prompt, professional and courteous mannerUse scripts to collect all pertinent--customer information and document in the system accordingly--Agents must adhere to Asbury phone scriptsExcellent customer service skills and motivation to be successfulHigh volume incoming and outgoing calls, ranging from 50+ calls per day--Advanced computer & phone skills--Minimum typing 35-40 words per minute at minimumExperience using customer tracking systems to track calls and appointments preferredPrior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferredAppointment setting experience a plusAble to multi-task in a fast paced--environmentVarious language proficiency--is always a plusTeam playerMust be at--least eighteen years of ageMust be able to pass pre-employment screens (background and drug test)

Keywords: Asbury Corporate Office, Roswell , Customer Service Agent, Sales , Roswell, Georgia

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