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Sales Operations Specialist

Company: Disability Solutions
Location: Lawrenceville
Posted on: May 15, 2022

Job Description:

Job TitleSales Operations Specialist AdvertPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.EOE AA/M/F/Vet/Disability Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster: http://1sa.ge/EjaS30kzhpR Job DescriptionAs a Sales Operations Specialist, you will play an important part in the success of our NA sales organization. You will work alongside a team of colleagues to perform maintenance and revenue generating activities in support of the sales organization. Primary activities include data entry, advanced account maintenance and updates, order processing, investigate and resolve order processing issues. Review the accuracy of orders and make order changes as needed. May perform reporting for sales teams to provide order visibility. Key Responsibilities--- Handle inbound and outbound calls from partners, sales colleagues and support colleagues --- Process end customer and partner orders/quotes via web and phone; verify orders for accuracy --- Handle complex order processing issues and data entry projects with a technical or product-related nature --- Ability to learn complex processes and systems in a timely manner; turning what you have learned into actionable productivity --- Lead and/or participate in various time-sensitive projects --- Provide system/data reporting on customer, partner, and renewal notice/retention data --- Process various transactions, including but not limited to - subscriptions, cancellations, account modifications, upgrades, downgrades and migrations --- Perform well under pressure --- Ability to complete daily tasks/projects in a hybrid environment including in office work on varying days, based on needs of the business --- Ability to self-start --- Provide sales support and back-up assistance to colleagues as needed --- Provide input on process improvements and efficiency opportunities --- Participate cross functionally, working with others to solve problems as they arise --- Put our customers first in everything you do Required --- High School Diploma (or equivalent) Required; Bachelor's degree preferred --- 2+ years of experience in a customer-centric role --- Experience with SAP sales order entry process --- Proficient with Microsoft Outlook, Excel, and Word --- Strong communication skills both written and verbal Preferred --- Experience utilizing SmartSheet and ServiceNow for task management --- Experience with Fusion (SAP) CRM, accompanying BI reporting tools Sage is passionate about building a culture in which our colleagues feel they can bring their whole selves to work, where people know they will be judged on their performance and behavior, and not on their identity. FunctionCustomer Operations CountryUnited States Office LocationLawrenceville Work Place typeHybrid

Keywords: Disability Solutions, Roswell , Sales Operations Specialist, Sales , Lawrenceville, Georgia

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