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BDC Service Representative

Company: ACURA CARLAND
Location: Duluth
Posted on: May 15, 2022

Job Description:

Job DescriptionResponsibilities

  • Making outbound call, generate service appointments and log all customer comments.
  • Schedule follow-up contact if no appointment is made.
  • Reschedule no-show customer appointments.
  • Schedule future contact as needed.
  • Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
  • Contact customers based on current marketing initiatives.
  • Respond to customer website requests.
  • Contact internet customers via email and phone to schedule a service appointmentQualifications
    • Excellent follow-up skills
    • Previous experience with phones or telemarketing experience highly preferable
    • Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
    • First-class verbal, written and communication skills including the ability to initiate dialogue with Service Manager and communicate effectively and efficiently.
    • Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
    • Able to sit and work at a computer keyboard for extended periods of time

Keywords: ACURA CARLAND, Roswell , BDC Service Representative, Sales , Duluth, Georgia

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