PT Member Service Representative / Evening Shift
Company: Planet Fit Indy 10 LLC
Location: Calhoun
Posted on: May 16, 2022
Job Description:
Job DescriptionThe Member Services Representative will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests.
Schedule
- Full Time
- Monday - Friday
- 6:00 AM to 2:00 PM
- 8 hour shiftEssential Duties and Responsibilities
- Greet members, prospective members and guests, providing
exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed.
- Assist in maintaining the neatness and cleanliness of the
club.Qualifications/Requirements
- Must have a satisfactory background check
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member's expectations.
- Strong listener with the ability to empathize and problem
solve.
- Demonstrate diplomacy in all interactions while using
appropriate behavior and language.
- High School diploma/GED equivalent required.Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during
shift.Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance - First of the month following hire date
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD), and other additional
voluntary benefits!
- 401k plan after 3 months of service.EEO Equal Employment
Opportunity: Planet Fit Indy 10 LLC maintains a continuing policy
of nondiscrimination in all employment practices and decisions,
ensuring equal employment opportunities for all qualified
individuals without regard to race, color, religion, sex, national
origin, age, physical, or mental disability, veteran status,
genetic information, or any other protected status. This applies to
both Planet Fit Indy 10 LLC employees and applicants for employment
with the Company. In keeping with this policy, Planet Fit Indy 10
LLC does not discriminate against any person because of race,
color, religion, sex, national origin, disability, age, veteran
status, genetic information, or any other characteristic protected
by federal, state, or local law. This nondiscrimination policy
extends to all terms, conditions, and privileges of employment as
well as all employment actions, including but not limited to
recruiting, hiring, promotions, compensation, training, benefits,
and termination of employment.Employees at a franchise location are
employed by the Franchisee and are not employees of PFHQ (the
Franchisor). PFHQ neither dictates nor controls labor or employment
matters for franchisees or their employees, and does not retain any
reserved authority to control the terms and conditions of
employment for franchisees or their employees. Each franchisee is
responsible for ensuring compliance with local, state and federal
law.
Keywords: Planet Fit Indy 10 LLC, Roswell , PT Member Service Representative / Evening Shift, Sales , Calhoun, Georgia
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