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Video Member Service Representative

Company: Georgia United Credit Union
Location: Duluth
Posted on: September 25, 2022

Job Description:

CAREER OPPORTUNITYGeorgia United Credit Union is a full-service financial institution founded in 1958. As an organization that is committed to service, our vision is to become the financial institution and employer of choice by consistently exceeding our member and team member expectations. We are seeking an Video Member Service Representative to work at the Sugarloaf Office. This position is responsible for accurately processing all types of member financial transactions via ATMs with Live Tellers (video) while introducing Georgia United Credit Union products and services to new and existing members. Responsible for identifying additional member needs and offering appropriate product and service solutions that meet their financial and personal objectives. Completes and maintains related reports and records. Hours of operation range from 7 am to 7 pm; shift flexibility required. Responsibilities:Receive and accurately process all types of member financial transactions via ATMs with Live Tellers, including deposits, withdrawals, loan payments, transfers, and check cashing. Balance daily transactions.Receive and accurately process non-monetary member financial transactions via video conferencing in accordance with established policies and procedures, including assisting with the completion of online membership, lending and Mortgage applications. Provide complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.Complete all required documentation and reports accurately and promptly.Work directly with members and non-members via video conferencing to identify member needs and offer financial solutions to meet those needs.Perform basic account maintenance functions.Accurately receive, inspect, and verify cash and negotiable instruments in accordance with established policies and procedures. Complete all required documentation and reports accurately and promptly.Perform basic account maintenance functions.Professionally welcome members and identify credit union services that make a positive difference in each member's financial life. Maintain an excellent knowledge base of credit union services in order to provide information regarding current rates and the features and benefits of credit union products.Enhance the member's experience by providing exceptional, professional, and consistent service using ATM with Live Teller technology which includes greeting the member with a smile, calling the member by name, performing accurate transactions, and thanking each member for their business. Must go above and beyond all service standards with each member to ensure the overall success of the Digital Service and Sales area.Educate members on products and services to enhance their membership experience and benefits. Includes offering online solutions and self-serve products. Utilizes available records to identify cross-sale opportunities and have solid conversations with members/potential members to offer these products. Participates in continued product and service education to enhance service to members.Take ownership of member issues and problems by either resolving them personally or facilitating a resolution through the appropriate team member or department. Follow up with the member to ensure a satisfactory resolution was reached.Act as liaison between members and other departments and follows through on resolutions.Meets department goals through referrals, transaction count, and accuracy.Provide friendly, professional and accurate financial services support to members and to other team members.Complete research and resolves documentation errors or discrepancies. Forwards complex issues to a Team Lead or management for review.Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's vision statement, core values and business principles.Qualifications:High school graduate or equivalent.2+ years of outbound, high volume, call center or related experience or 2 years of financial service or related experience.1 - 2 years of financial service or teller experience.Thorough understanding of financial products and services.Solid math and basic accounting skills.Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email. We offer competitive compensation and a multiple-option benefit package including health, vision, dental, basic and optional life, short and long-term disability, paid time off, annual time off, service days, Traditional and Roth 401(k) plans and company matching, flexible spending account, AFLAC and tuition assistance.All applications for employment must be submitted using Georgia United's online careers website. Only candidates meeting the minimum qualifications and requirements will be considered for career opportunities. To apply for opportunities, please visit: United Credit Union is proud to be an Equal Opportunity EmployerGeorgia United participates in E-Verify

Keywords: Georgia United Credit Union, Roswell , Video Member Service Representative, Sales , Duluth, Georgia

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