CUSTOMER SERVICE REPRESENTATIVE
Company: Careerbuilder-US
Location: Suwanee
Posted on: January 26, 2023
|
|
Job Description:
Job DescriptionCustomer Service Representative Job
DescriptionReceives calls to resolve basic and routine customer
concerns in a timely and professional manner. Acts as a liaison
between the branch and the customer in order to achieve the highest
level of customer satisfaction.Responsibilities Answers inbound
customer service calls, responds to customer emails and surveys.
Resolves customer service concerns to determine root cause of the
concern. Escalates customer issues requiring extensive problem
solving. Uses save training and current save offers to retain
customers at every opportunity. Updates and maintains customer
database with accurate customer information and timely data entry.
Upsells services to existing customers based on customer needs.
Provides resolution and timely follow-up with the customers.
Communicates customer impacting trends and/or ideas for improvement
to manager. May perform outbound calls to internal and external
customers to schedule applications and/or service calls.Education
and Experience Requirements High school diploma or general
education degree (GED); or up to one-year related experience and/or
training, or an equivalent combination of education and experience
Associate degree from a two-year college or technical school
preferredKnowledge, Skills, and Abilities Customer service skills
and ability to address with complaints and resolve conflict in a
professional and decisive manner Telemarketing and sales skills to
up-sell products and services to meet customer needs Written and
verbal communication skills for professional business interactions
Computer skills with Microsoft Office application (Word, Excel,
Outlook, PowerPoint) as well as familiarity with social media
software applications Ability to learn and apply general knowledge
of the company, products and services Ability to read, comprehend
and adhere to instructions, processes and procedures Accuracy and
attention to detail Mathematical skills to calculate (add,
subtract, multiply, and divide) in all units of measure, using
whole numbers and decimals to determine rate, ratio, and percent
Organizational and time management skills, including punctuality
for on-time attendance Ability to work independently under general
supervision and collaboratively as part of a team The ability to
talk and type simultaneously when interacting with
customersRegularly required to: Sit, stand and walk Use hands and
arms to handle, feel or reach Speak and hear Use close vision
abilitiesOccasionally required to: Lift or move up to 25 lbs.
Stoop, kneel, crouch or crawlThe work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job.Noise level
Low to moderateUnlimited is focused on developing our people by
building strong, diverse teams in an environment that fosters
personal and professional growth.Unlimited is committed to
Diversity and Inclusion.We encourage diverse candidates to apply to
this position.We are an Equal Opportunity/Affirmative Action
Employer - Minorities/Females/Protected Veterans/Individuals with
Disabilities.Disclaimer The above statements are intended to
describe the general nature and level of work being performed by
associates assigned to this classification.They are not to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified.All personnel may be
required to perform duties outside of their normal responsibilities
from time to time, as needed.
by Jobble
Keywords: Careerbuilder-US, Roswell , CUSTOMER SERVICE REPRESENTATIVE, Sales , Suwanee, Georgia
Click
here to apply!
|