Customer Service Representative

Company: Microf
Location: Roswell
Posted on: March 19, 2023

Job Description:

Microf is a growing FinTech organization that prides itself in innovation, diversity, and leveraging technology to create a competitive advantage. We are a contractor and homeowner focused organization with customer service at our core. Everything we do is focused on exceeding the expectations of our contractors and partners in assisting homeowners with their HVAC comfort needs.We are looking to add members to our team who are versatile, high energy, and coachable. As a growing FinTech company in a niche industry, it is important that we hire people who are able to learn quickly, adapt, and grow with the organization. We need people who are energized to work in a growing company and face any challenges head on.This Customer Service Representative will be the customer's first impression of Microf. They will work to assist our customer base in completing their applications before assigning the application to an originations specialist. This role comes with a starting pay range of $14 to $18 per hour, as well as eligibility for Microf's benefits such as health, dental, vision, and other ancillary benefits, quarterly bonus potential, tuition reimbursement, paid leave, 401(k) program, and employee wellness programs. This employee will work either from 8am-5pm or 9am-6pm EST Monday through Friday and one Saturday per month from 9am-2pm EST.PRINCIPAL ACCOUNTABILITIES:Assigning applications from with the Unassigned Application RegisterAssigning applications received from the InboxAssigning applications received from the Fax FolderSubmitting applications received over the phoneProviding excellent customer serviceMeeting Service Level requirements for contactsAssisting with daily call volume as requestedAll other duties as assigned.QUALIFICATIONS:High energy, coachable, and agileExcellent customer service skillsProven time management and organization skillsExcellent communication skills and professional approach to salesStrong teamwork skills and proven ability to work as part of a teamGoal oriented and self-motivatedStrong computer skills.EMPLOYEE BENEFITS:Eligible for participation in the Company's Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employee's first 60 days of service.Six (6) paid holidays per year.Fifteen (15) days paid time off annually after 90 days of employment - prorated based on the date hired.Eligible for participation in the company's 401(k) plan after one year of service.Pay RangeStarting base pay range for this role will be $14 to $18, paid hourly

Keywords: Microf, Roswell , Customer Service Representative, Sales , Roswell, Georgia