Industrial Controls Specialist/Tech Support

Company: AutomationDirect
Location: Cumming
Posted on: November 19, 2021

Job Description:

Our Industrial Control Tech Support Specialists actively and continuously work to improve company procedures and processes. There is NO travel involved in this position - no visiting customer sites, overnight or weekend work! We work in a team environment serving customers by troubleshooting issues and answering technical pre-sales questions received via, phone and email. Questions may involve any product that AutomationDirect sells from any product silo which include: PLCs, HMIs, Communications devices, Drives/Motors/Motion controllers, Process/Fluid Power, Power Distribution and Industrial Components.Responsibilities:

• Customer Support/Troubleshooting - Provide solutions to customer issues received via, phone and email. Maintain internal database (Salesforce application) of call information. May conduct technical research, testing and re-create customer issues using actual equipment and configurations to assist in trouble-shooting.
• Training - Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge..
• Documentation - May create application notes, review product documentation and suggests updates for hard-copy or online documentation as needed.Qualifications:Required
  • Requires a Technical Degree with a minimum of 5 years experience OR minimum of 8 years' industry experience.
  • Requires PLC programming and troubleshooting/start-up experience.
  • Requires HMI programming and troubleshooting experience.
  • Requires experience setting up and troubleshooting Windows to industrial Ethernet network required.Preferred
    • Communications experience with various industry networking solutions (Industrial Ethernet, Modbus TCP, Ethernet/IP, etc.) desirable.
    • Experience with AC servo, Variable frequency drives, and stepper systems products a plus.

Keywords: AutomationDirect, Roswell , Industrial Controls Specialist/Tech Support, Other , Cumming, Georgia